Ticketing Policies

  • All tickets are paid for upon reservation. We do not hold tickets. Online and telephone reservations must be paid by MasterCard or Visa. In-person reservations may be paid by MasterCard, Visa, cash or check. The charge is processed at the time of the sale.
  • Ticket exchanges MAY be possible with 24-hour notice. Note that exchanges are likely limited to specific performances. Contact the box office if an exchange is needed and, if possible, it will be granted.
  • Tickets not picked up in advance will be held until curtain at which time they will be given to the House Manager for late arrival.
  • Theatergoers who arrive late will be seated at the rear of the house, if possible, until intermission.
  • Once a show has started, the theatre reserves the right NOT to sell tickets to that performance.
  • Tickets that are not picked up are considered used and replacement tickets will not be issued.
  • Cell phones and other electronic devices are to be turned off during our shows. Glaring screens are a distraction to the actors and fellow audience members.
  • The seating policy requires that ALL persons have a ticket to attend an event, no matter their age.
  • Town Theatre strongly recommends that children under the age of 2 NOT be brought to the theatre.
  • Strollers, car seats and baby baskets are not allowed inside the auditorium. Small booster seats are permissible.
  • Crying or disruptive children need to be taken to the lobby immediately.
  • Town Theatre is not responsible for shows that are canceled due to acts of God.
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